Privacy Policy Last Updated: October 2026

At CIZZA (“we”, “us”, or “our”), operating via www.cizza.co.uk, we respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website, place an order, or subscribe to our communications, and tells you about your privacy rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Important Information and Who We Are CIZZA is the data controller responsible for your personal data.

If you have any questions regarding this privacy policy or wish to exercise your legal rights, please contact us using the details below:

• • Website: www.cizza.co.uk

  • Email: cizza.fashion@cizza.co.uk

2. The Data We Collect About You Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• • Identity Data: Includes first name, last name, username, or similar identifier.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Encrypted payment card details processed securely via our payment gateways (we do not store raw credit card numbers on our servers).
  • Transaction Data: Includes details about payments to and from you, and details of products you have purchased from us.
  • Technical Data: Includes IP address, browser type, device information, and operating system collected via cookies and analytics.
  • Profile Data: Includes purchases or orders made by you, preferences, and feedback.
  • Marketing & Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Personal Data We use different methods to collect data from and about you, including through:

• • Direct Interactions: You give us your Identity, Contact, and Financial Data by filling in forms at checkout, creating an account, entering discount codes, or contacting us.
  • Automated Technologies: As you interact with our website, we automatically collect Technical Data about your equipment and browsing patterns via cookies.
  • Third Parties & Publicly Available Sources: We receive technical data from analytics providers and transaction data from shipping carriers (e.g., Royal Mail) and payment providers.

4. How We Use Your Personal Data We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• • Performance of Contract: To process and fulfill your order, including dispatch, delivery, tracking, and customer service updates.
  • Legitimate Interests: Where necessary for our business interests (e.g., improving our products, managing customer relationship follow-ups, and review requests).
  • Consent: Where you have opted in to receive marketing emails or newsletter updates (which you can withdraw at any time).

5. Disclosures of Your Personal Data We may share your personal data with trusted third-party service providers who assist us in operating our website and fulfilling your orders:

• • E-Commerce & Website Infrastructure: WooCommerce and hosting platforms.
  • Shipping & Delivery Services: Royal Mail and postage label integration tools (e.g., Click & Drop, AST) to deliver your parcel and supply tracking information.
  • Payment Gateways: Secure payment processors handling your checkout transactions.
  • Marketing & Automation Tools: Email service providers (e.g., FluentCRM) to send transactional updates and newsletters you have opted into.

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

6. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and third parties who have a business need to know.

7. Data Retention We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (for example, retaining UK tax and accounting records for order transactions).

8. Your Legal Rights Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing or request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent at any time (e.g., unsubscribing from marketing emails).

If you wish to exercise any of these rights, please email us at customerservice@cizza.co.uk.

9. Contacting the ICO You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.